Intelligent Dialogue Wins Major Contract. Wiltshire training consultancy Intelligent Dialogue has won a major contract. It’s with UK-wide plant hire company Sunbelt Rentals UK & Ireland. It’s aimed at supporting a new leadership development programme for its depot and branch managers. One that will help them to provide exceptional customer service. It’s all part of its five-year strategy: Sunbelt 4.0.
Sunbelt Rentals, with a HQ in Warrington and over 190 depots across the country, rents and sells equipment to a wide range of sectors. They include:
- Construction
- Events
- Government
- Facilities management and film and TV.
Intelligent Dialogue, based in Royal Wootton Bassett, is working alongside Sunbelt Rentals to design and deliver this new leadership development programme. It”ll form a core element of their new management academy for operational managers. This reflects their commitment to developing their people and recognising the importance of customer experience.
Focus
The development will focus on:
- Action centred leadership – the art of balancing the team, the individual and the task.
- The difference between doing, managing and leading.
- · How DiSC profiling can help understand preferences for managing people and teams’ management preferences.
- How to give direction and delegate to people based on your preferences and theirs.
- Developing an action plan for teams to motivate and improve performance.
Intelligent dialogue
Intelligent Dialogue specialises in designing and delivering transformational training programmes. All tailored to individual businesses. And focusing on areas including sales, customer service, and leadership development.
‘We’re delighted Sunbelt Rentals asked us to work with them on this vital part of their people strategy,’ said Intelligent Dialogue’s MD, Diane Banister. With that we can tailor our training to their culture and business.’
The face-to-face training, spread across the year, is for 160 managers around the country in the first instance. DiSC profiling will underpin the training. That’ll be alongside the Intelligent Dialogue BUILD leadership roadmap framework. That’s developed for fast-paced and operationally led organisations.
Jenny Parry, head of talent at Sunbelt Rentals, commented: ‘We’re delighted to have secured funding from the CITB. With it we can introduce this leadership development programme for our operational managers. We’re excited to be working with Diane and her team at Intelligent Dialogue. Together we’ll develop and deliver a course which will support our depot and branch managers. One that will improve their effectiveness in leading themselves and their teams. This programme has two aims:
- To drive exceptional service for our customers
- And create a culture in which our teammates feel engaged, empowered and can evolve to be their best.’
Post training
After completing the training, the managers will take away some practical tools and knowledge. That will ensure that they have the right skills, tool and capabilities to develop their teams in an effective manner. Strengthening the capabilities of the depot and branch managers will enhance the performance of everyone. And enable them to be more engaged and empowered to lead their teams. The training is being funded by the CITB – Construction Industry Training Board. It supports the development of Britain’s construction sector.
Diane said: ‘Depot and branch managers have demanding roles and daily challenges, dealing with people, machinery, unexpected scenarios. In fact, they make miracles happen on a daily basis!
‘Our training is about helping each person to understand their natural style of leadership. Where it will work for them, and where it will work against them. Our aim is to broaden their skills and approach. To get them to work with confidence and effectiveness in a wider range of situations and with a wider range of people. Our emphasis is on delivering practical applications that will help in their day-to-day work.’
For more information about Intelligent Dialogue, visit https://intelligentdialogue.com/ – Phone 0845 450 0988 or email help@intelligentdialogue.co.uk.
For more information about Sunbelt Rentals careers, visit https://careers.sunbeltrentals.co.uk/.
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