New IT business comes to town
New IT business: Supportwise. Entrepreneur Chris Goodchild has set up his own IT business after becoming disillusioned working for companies using outsourced call centres with little personal service.
The 30-year-old IT specialist moved to Swindon after working overseas for several years for brands such as Marks & Spencer.
Chris said: ‘Swindon is a great place to commit to setting up my own business. I recognise the potential of the town as the economic hub of Wiltshire and one of the most economically active places in the South West. For me, Swindon was the perfect choice and avoided having to live in London.
A varied working life
Chris has enjoyed a varied career working in customer focused jobs. They include managing a Co-op store in Old Windsor. At 24, he moved to France where he worked with Marks & Spencer in various roles before working in the head office supporting their IT department. Following redundancy four years later, he moved to Canada working with a large IT company. Again as a dedicated support representative.
He returned to the UK last year while still working for the Canadian company and then decided it was time to go it alone.
Said Chris: ‘It’s my firm belief that the human touch has largely gone from IT, especially with customers getting sent to call centres, often outside the UK. I believe in straightforward IT support with a human touch and a local base. I aim to build a small local team of dedicated IT professionals. This team will offer on hand, local support with no call centres based outside of the UK.
My team and I are hoping to work with ambitious companies. They’ll be in professional services, needing technical support. I provide advice and expertise around their existing software, new software, and can maintain their systems and processes. That way they’ll stay compliant and protected from cyber-crime.’
New IT business: Supportwise
Chris grew up in Slough and has long held an interest in IT. He started his career by gaining a BTEC National Diploma in IT. For more information about SupportWise visit https://supportwise.co.uk
For more Swindon in Business posts go here.